At Aflak, we want you to be completely satisfied with your purchase. If you are not satisfied with an item, we offer a hassle-free refund and returns process. Please read our Refund and Returns Policy below for detailed information on how to initiate a return, eligibility criteria, and the refund process.

  1. Eligibility for Returns: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should also be in its original packaging with all tags attached. Some items, such as intimate apparel or items marked as final sale, may not be eligible for return.

  2. Initiation of Return: To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us through the Contact Us page or by using the contact information provided on your order confirmation email. Please provide your order details and the reason for the return.

  3. Return Shipping: Customers are responsible for the return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method and obtaining proof of postage for your return shipment.

  4. Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed to the original payment method used for the purchase. Please note that the refund may take a few business days to reflect in your account, depending on your payment provider.

  5. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

  6. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will provide assistance in resolving the issue by offering a replacement, refund, or any necessary corrective measures.

  7. Non-Returnable Items: Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on the product page. Please review the product description and eligibility criteria before making a purchase.

  8. Return Policy Changes: Aflak reserves the right to modify or update the Refund and Returns Policy at any time. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review the policy periodically for any updates.

If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team. We are here to ensure your satisfaction and will gladly assist you throughout the returns process.